IRS Tax Map

• Electronic Research Tool for assistors in call centers & taxpayers

• • Network navigational model (Topic Map)- Enables research by subject.
  • Easy to use. Doesn't require any change in the workflow.
  • Uses combination of automatic processes/manual input.

• Contains:

• • Forms/Instructions, Publications, Tax Law FAQ, Tele-Tax Topics

• Built on XML/SGML work.