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The technical documentation industry is experiencing a rapidly growing demand for the delivery of Interactive Electronic Technical Manuals (IETMs) and other sophisticated forms of on-line, interactive documentation. This includes the distribution of these electronic documents on CD-ROM or over the Intra-/Internet. Factors motivating this trend include a reduction in printing costs, the timely delivery of more accurate and up to date information, and improved customer interaction with and accessibility of information. Customers are demanding electronic interactive documentation such as IETMs, and companies that can deliver are perceived as being more advanced, modern, and responsive to customer needs. |